Budget-Friendly Benefits: Part Three

We discuss the bottom line—money—in the final installment of our series on budget-friendly benefits small businesses can provide their staff.

Budget-Friendly Benefits: Part Two

In the second part of this series on budget-friendly benefits small businesses can provide their staff, we focus on in-house educational opportunities and professional development.

Budget-Friendly Benefits: Part One

It can seem difficult to offer the benefits and luxuries of a large business when you’re a small coffee shop owner. In this series, we explore different ways to provide perks and incentives to keep your staff happy and well cared for.

10 Minutes with Not Just Coffee’s James Yoder

When Not Just Coffee first opened in 2011 it was the first of its kind in the small but rapidly-expanding city of Charlotte, North Carolina. Owner James Yoder, who at the time simply had a love for coffee and fine dining but no formal barista experience, unknowingly helped to create a catalyst for coffee culture [...]

L Burleson & The Art of Customer Care

If Burleson’s technique were to have a gimmicky slogan (because who doesn’t love gimmicky slogans?), it would be closer to “The customer is always a person” than “The customer is always right”. Serving her customers well has become much more than a requirement of her job. For L, it’s evolved into her approach to mankind.

Not Just Coffee: the Packard Place Project & The Hustle That Got Them There

“You’re never gonna make this work,” he told me, “You’re gonna go out of business because nobody is going to wait this long for coffee.” And then he just walked out, leaving me alone in this great empty space. My heart was breaking; I was all by myself. And I was like, “Shit… what if he’s right?” (He wasn't)

Milkin’ It With Aaron Tran

I'll never forget the day that Aaron waltzed into my heart, carrying a Tupperware container full of scratch-made avocado ice cream flavored with raspberry jam and pistachios. I tasted that green goodness and became a changed woman. Avocados? Pistachios? Raspberries?? I'll be honest with you guys, I would have never imagined those three ingredients as an ice cream- but Aaron did. Like I said: flavor genius.