We’ve spent the past three segments of this series figuring out how to build an effective and productive barista training program in your business. However, no matter how engaging your lesson plans, how visually-pleasing your handouts, or how focused your curriculum may be, it won’t have nearly the staying power without a culture of active learning within your barista staff.
Everyone takes in information differently, and in this edition of my training series we discuss how to adapt to different individuals' learning styles.
If Burleson’s technique were to have a gimmicky slogan (because who doesn’t love gimmicky slogans?), it would be closer to “The customer is always a person” than “The customer is always right”. Serving her customers well has become much more than a requirement of her job. For L, it’s evolved into her approach to mankind.
Receiving an invite to Greenville Thursday Night Throwdown (GVLTNT) was a little like receiving an official Hogwarts letter- “Yer a coffee wizard, ‘Arry!”
We spend the majority of our adulthood learning to not only deal with the different aspects of our lives, but also how to compartmentalize them. Leaving personal crises at home and dealing with them there: this is a practical and necessary way to live when you work in customer service. But, you know, life is still hard sometimes.
I'll never forget the day that Aaron waltzed into my heart, carrying a Tupperware container full of scratch-made avocado ice cream flavored with raspberry jam and pistachios. I tasted that green goodness and became a changed woman. Avocados? Pistachios? Raspberries?? I'll be honest with you guys, I would have never imagined those three ingredients as an ice cream- but Aaron did. Like I said: flavor genius.
A barista is so much more than someone who simply makes coffee. They're an ambassador for their craft and every single person in the coffee chain: the coffee farmers, the coffee roasters, the green coffee importers and exporters, and so many others. Baristas are at the forefront of their coffee community, building relationships with the individuals that they serve while simultaneously educating consumers about their industry. Charlie is no exception to this rule.
Josh is a truly fantastic addition to the Charlotte coffee community. Not only is he a work horse with an almost superhuman ability to close down an entire coffee shop in under 15 minutes, but he has an incredibly gentle soul and genuine interest in the people around him.
Fall has arrived and what better way to get it started than with a nice little autumn playlist? Amongst all of the PSL’s, apple picking and cozying up by an outdoor bonfire (because you know that’s gonna happen!), you definitely need some music to accompany your adventures.
The atmosphere was more akin to a rock concert than a low-key coffee shop get-together: thumping music, people sipping on beers, everyone packed together to stay close to the action and fans chanting the names of baristas as if they were rock stars. It was joked that the sharply-dressed male baristas should start a hipster boy band, since they obviously already possessed the ability to make crowds go wild.