Budget-Friendly Benefits: Part Three

We discuss the bottom line—money—in the final installment of our series on budget-friendly benefits small businesses can provide their staff.

Budget-Friendly Benefits: Part Two

In the second part of this series on budget-friendly benefits small businesses can provide their staff, we focus on in-house educational opportunities and professional development.

How to Develop a Coffee Training Program: Part Four

We’ve spent the past three segments of this series figuring out how to build an effective and productive barista training program in your business. However, no matter how engaging your lesson plans, how visually-pleasing your handouts, or how focused your curriculum may be, it won’t have nearly the staying power without a culture of active learning within your barista staff.

How to Develop a Coffee Training Program: Part Two

Everyone takes in information differently, and in this edition of my training series we discuss how to adapt to different individuals' learning styles.

How to Develop a Coffee Training Program: Part One

Having well-trained baristas could make the difference between a coffee shop that succeeds and one that flounders. In this mini-series, I will share my experiences and tell you how you can develop a top-notch coffee training program.

L Burleson & The Art of Customer Care

If Burleson’s technique were to have a gimmicky slogan (because who doesn’t love gimmicky slogans?), it would be closer to “The customer is always a person” than “The customer is always right”. Serving her customers well has become much more than a requirement of her job. For L, it’s evolved into her approach to mankind.

My First Throwdown

Receiving an invite to Greenville Thursday Night Throwdown (GVLTNT) was a little like receiving an official Hogwarts letter- “Yer a coffee wizard, ‘Arry!”