In Part Two of this series, we covered the basic theories of adult education and shared some practical ideas on how to empower all types of learners in your barista training program. In this post I’ll help you assess your limitations and iron out the content of your classes.
Everyone takes in information differently, and in this edition of my training series we discuss how to adapt to different individuals' learning styles.
Having well-trained baristas could make the difference between a coffee shop that succeeds and one that flounders. In this mini-series, I will share my experiences and tell you how you can develop a top-notch coffee training program.
If Burleson’s technique were to have a gimmicky slogan (because who doesn’t love gimmicky slogans?), it would be closer to “The customer is always a person” than “The customer is always right”. Serving her customers well has become much more than a requirement of her job. For L, it’s evolved into her approach to mankind.
“You’re never gonna make this work,” he told me, “You’re gonna go out of business because nobody is going to wait this long for coffee.” And then he just walked out, leaving me alone in this great empty space. My heart was breaking; I was all by myself. And I was like, “Shit… what if he’s right?” (He wasn't)
Receiving an invite to Greenville Thursday Night Throwdown (GVLTNT) was a little like receiving an official Hogwarts letter- “Yer a coffee wizard, ‘Arry!”
We spend the majority of our adulthood learning to not only deal with the different aspects of our lives, but also how to compartmentalize them. Leaving personal crises at home and dealing with them there: this is a practical and necessary way to live when you work in customer service. But, you know, life is still hard sometimes.