We discuss the bottom line—money—in the final installment of our series on budget-friendly benefits small businesses can provide their staff.
We’ve spent the past three segments of this series figuring out how to build an effective and productive barista training program in your business. However, no matter how engaging your lesson plans, how visually-pleasing your handouts, or how focused your curriculum may be, it won’t have nearly the staying power without a culture of active learning within your barista staff.
In Part Two of this series, we covered the basic theories of adult education and shared some practical ideas on how to empower all types of learners in your barista training program. In this post I’ll help you assess your limitations and iron out the content of your classes.
Everyone takes in information differently, and in this edition of my training series we discuss how to adapt to different individuals' learning styles.
Having well-trained baristas could make the difference between a coffee shop that succeeds and one that flounders. In this mini-series, I will share my experiences and tell you how you can develop a top-notch coffee training program.
When Not Just Coffee first opened in 2011 it was the first of its kind in the small but rapidly-expanding city of Charlotte, North Carolina. Owner James Yoder, who at the time simply had a love for coffee and fine dining but no formal barista experience, unknowingly helped to create a catalyst for coffee culture [...]
If Burleson’s technique were to have a gimmicky slogan (because who doesn’t love gimmicky slogans?), it would be closer to “The customer is always a person” than “The customer is always right”. Serving her customers well has become much more than a requirement of her job. For L, it’s evolved into her approach to mankind.