Budget-Friendly Benefits: Part Three

We discuss the bottom line—money—in the final installment of our series on budget-friendly benefits small businesses can provide their staff.

How to Develop a Coffee Training Program: Part Four

We’ve spent the past three segments of this series figuring out how to build an effective and productive barista training program in your business. However, no matter how engaging your lesson plans, how visually-pleasing your handouts, or how focused your curriculum may be, it won’t have nearly the staying power without a culture of active learning within your barista staff.

How to Develop a Coffee Training Program: Part Three

In Part Two of this series, we covered the basic theories of adult education and shared some practical ideas on how to empower all types of learners in your barista training program. In this post I’ll help you assess your limitations and iron out the content of your classes.

How to Develop a Coffee Training Program: Part Two

Everyone takes in information differently, and in this edition of my training series we discuss how to adapt to different individuals' learning styles.

How to Develop a Coffee Training Program: Part One

Having well-trained baristas could make the difference between a coffee shop that succeeds and one that flounders. In this mini-series, I will share my experiences and tell you how you can develop a top-notch coffee training program.

10 Minutes with Not Just Coffee’s James Yoder

When Not Just Coffee first opened in 2011 it was the first of its kind in the small but rapidly-expanding city of Charlotte, North Carolina. Owner James Yoder, who at the time simply had a love for coffee and fine dining but no formal barista experience, unknowingly helped to create a catalyst for coffee culture [...]

L Burleson & The Art of Customer Care

If Burleson’s technique were to have a gimmicky slogan (because who doesn’t love gimmicky slogans?), it would be closer to “The customer is always a person” than “The customer is always right”. Serving her customers well has become much more than a requirement of her job. For L, it’s evolved into her approach to mankind.

Not Just Coffee: the Packard Place Project & The Hustle That Got Them There

“You’re never gonna make this work,” he told me, “You’re gonna go out of business because nobody is going to wait this long for coffee.” And then he just walked out, leaving me alone in this great empty space. My heart was breaking; I was all by myself. And I was like, “Shit… what if he’s right?” (He wasn't)

My First Throwdown

Receiving an invite to Greenville Thursday Night Throwdown (GVLTNT) was a little like receiving an official Hogwarts letter- “Yer a coffee wizard, ‘Arry!”

No Use Crying Over Spilled Cold Brew

We spend the majority of our adulthood learning to not only deal with the different aspects of our lives, but also how to compartmentalize them. Leaving personal crises at home and dealing with them there: this is a practical and necessary way to live when you work in customer service. But, you know, life is still hard sometimes.