Budget-Friendly Benefits: Part Three

We discuss the bottom line—money—in the final installment of our series on budget-friendly benefits small businesses can provide their staff.

How to Develop a Coffee Training Program: Part Two

Everyone takes in information differently, and in this edition of my training series we discuss how to adapt to different individuals' learning styles.

How to Develop a Coffee Training Program: Part One

Having well-trained baristas could make the difference between a coffee shop that succeeds and one that flounders. In this mini-series, I will share my experiences and tell you how you can develop a top-notch coffee training program.

The Charleston Coffee Cup: An Event for Coffee Professionals and Enthusiasts Alike

Coffee experts and novices came together under one roof for an afternoon of tasting, learning and networking. Read more to learn about this dynamic, unique Southeastern coffee festival.

L Burleson & The Art of Customer Care

If Burleson’s technique were to have a gimmicky slogan (because who doesn’t love gimmicky slogans?), it would be closer to “The customer is always a person” than “The customer is always right”. Serving her customers well has become much more than a requirement of her job. For L, it’s evolved into her approach to mankind.

My First Throwdown

Receiving an invite to Greenville Thursday Night Throwdown (GVLTNT) was a little like receiving an official Hogwarts letter- “Yer a coffee wizard, ‘Arry!”

No Use Crying Over Spilled Cold Brew

We spend the majority of our adulthood learning to not only deal with the different aspects of our lives, but also how to compartmentalize them. Leaving personal crises at home and dealing with them there: this is a practical and necessary way to live when you work in customer service. But, you know, life is still hard sometimes.