How to Develop a Coffee Training Program: Part Two

Everyone takes in information differently, and in this edition of my training series we discuss how to adapt to different individuals' learning styles.

The Charleston Coffee Cup: An Event for Coffee Professionals and Enthusiasts Alike

Coffee experts and novices came together under one roof for an afternoon of tasting, learning and networking. Read more to learn about this dynamic, unique Southeastern coffee festival.

10 Minutes with Not Just Coffee’s James Yoder

When Not Just Coffee first opened in 2011 it was the first of its kind in the small but rapidly-expanding city of Charlotte, North Carolina. Owner James Yoder, who at the time simply had a love for coffee and fine dining but no formal barista experience, unknowingly helped to create a catalyst for coffee culture [...]

The Explainer Post

Hello readers! It's been a while since we last spoke, eh? I've been a liiiiittle busy these days. My apologies for being absent.

L Burleson & The Art of Customer Care

If Burleson’s technique were to have a gimmicky slogan (because who doesn’t love gimmicky slogans?), it would be closer to “The customer is always a person” than “The customer is always right”. Serving her customers well has become much more than a requirement of her job. For L, it’s evolved into her approach to mankind.

Not Just Coffee: the Packard Place Project & The Hustle That Got Them There

“You’re never gonna make this work,” he told me, “You’re gonna go out of business because nobody is going to wait this long for coffee.” And then he just walked out, leaving me alone in this great empty space. My heart was breaking; I was all by myself. And I was like, “Shit… what if he’s right?” (He wasn't)