Everyone takes in information differently, and in this edition of my training series we discuss how to adapt to different individuals' learning styles.
If Burleson’s technique were to have a gimmicky slogan (because who doesn’t love gimmicky slogans?), it would be closer to “The customer is always a person” than “The customer is always right”. Serving her customers well has become much more than a requirement of her job. For L, it’s evolved into her approach to mankind.
“You’re never gonna make this work,” he told me, “You’re gonna go out of business because nobody is going to wait this long for coffee.” And then he just walked out, leaving me alone in this great empty space. My heart was breaking; I was all by myself. And I was like, “Shit… what if he’s right?” (He wasn't)
Receiving an invite to Greenville Thursday Night Throwdown (GVLTNT) was a little like receiving an official Hogwarts letter- “Yer a coffee wizard, ‘Arry!”
We spend the majority of our adulthood learning to not only deal with the different aspects of our lives, but also how to compartmentalize them. Leaving personal crises at home and dealing with them there: this is a practical and necessary way to live when you work in customer service. But, you know, life is still hard sometimes.
I'll never forget the day that Aaron waltzed into my heart, carrying a Tupperware container full of scratch-made avocado ice cream flavored with raspberry jam and pistachios. I tasted that green goodness and became a changed woman. Avocados? Pistachios? Raspberries?? I'll be honest with you guys, I would have never imagined those three ingredients as an ice cream- but Aaron did. Like I said: flavor genius.
A barista is so much more than someone who simply makes coffee. They're an ambassador for their craft and every single person in the coffee chain: the coffee farmers, the coffee roasters, the green coffee importers and exporters, and so many others. Baristas are at the forefront of their coffee community, building relationships with the individuals that they serve while simultaneously educating consumers about their industry. Charlie is no exception to this rule.
Josh is a truly fantastic addition to the Charlotte coffee community. Not only is he a work horse with an almost superhuman ability to close down an entire coffee shop in under 15 minutes, but he has an incredibly gentle soul and genuine interest in the people around him.
Always carefully choosing her words, Grace has a calming, relaxed vibe about her that helps diffuse even the most stressful shifts. Her inquisitive personality and diligent work ethic, coupled with her sharp mind and desire to always be growing, makes her a (quiet) force to be reckoned with. I’m so glad that our city has a barista like Grace that is a part of and representing its coffee community.
Fall has arrived and what better way to get it started than with a nice little autumn playlist? Amongst all of the PSL’s, apple picking and cozying up by an outdoor bonfire (because you know that’s gonna happen!), you definitely need some music to accompany your adventures.