Budget-Friendly Benefits: Part Three

We discuss the bottom line—money—in the final installment of our series on budget-friendly benefits small businesses can provide their staff.

Budget-Friendly Benefits: Part Two

In the second part of this series on budget-friendly benefits small businesses can provide their staff, we focus on in-house educational opportunities and professional development.

Budget-Friendly Benefits: Part One

It can seem difficult to offer the benefits and luxuries of a large business when you’re a small coffee shop owner. In this series, we explore different ways to provide perks and incentives to keep your staff happy and well cared for.

How to Develop a Coffee Training Program: Part Four

We’ve spent the past three segments of this series figuring out how to build an effective and productive barista training program in your business. However, no matter how engaging your lesson plans, how visually-pleasing your handouts, or how focused your curriculum may be, it won’t have nearly the staying power without a culture of active learning within your barista staff.

How to Develop a Coffee Training Program: Part Three

In Part Two of this series, we covered the basic theories of adult education and shared some practical ideas on how to empower all types of learners in your barista training program. In this post I’ll help you assess your limitations and iron out the content of your classes.

10 Minutes with Not Just Coffee’s James Yoder

When Not Just Coffee first opened in 2011 it was the first of its kind in the small but rapidly-expanding city of Charlotte, North Carolina. Owner James Yoder, who at the time simply had a love for coffee and fine dining but no formal barista experience, unknowingly helped to create a catalyst for coffee culture…

The Explainer Post

Hello readers! It’s been a while since we last spoke, eh? I’ve been a liiiiittle busy these days. My apologies for being absent.

L Burleson & The Art of Customer Care

If Burleson’s technique were to have a gimmicky slogan (because who doesn’t love gimmicky slogans?), it would be closer to “The customer is always a person” than “The customer is always right”. Serving her customers well has become much more than a requirement of her job. For L, it’s evolved into her approach to mankind.

Some Updates

Long time, no talk! I’d like to take a moment to apologize for my static silence recently. I’ve been a little busy these days. Let me explain: Since leaving The Daily Press back in November I’ve been working full-time with Amelie’s French Bakery as their Assistant Coffee & Tea Director to help train their baristas and develop their coffee…